HELLO FROM EAU CLAIRE, WISCONSIN - merchants slogan: "We don't have it but we can get it for you."

Saturday, May 31, 2008

Again - My Sincerest Thanks to Helmet Hut -- A Quality Company That Still Believes In Doing It Right the First Time!

Theses photographs are so indicative of what an American company can do when their employees are truly dedicated to their craft that I am running them again!
Helmet Hut is an absolute consumer's dream to work with. Not only did they keep continuous contact with me through e mail to make certain what they were doing with the helmet was exactly what I wanted, but they did it in a manner that used both a sense of humor and an innate understanding that the customer is something more than a way to make money.

Witness the e mail I received when it came time to "stencil" the player's number to the back of the helmet:


We are ready to put on the rear numbers. We can do this two ways, paint them on using stencils (this is the way it was done) Or put on our super thin 2 mil vinyl numbers that are exact duplications, will look perfect and will just last for ever. The only way to tell the difference is the painted on ones will not look as nice esthetically. You tell us what to do. Thanks

Helmet Hut

Then the e mail that accompanied the photos you see in this blog:

Larry here are the last pictures of your completed helmet. I think you will find the helmet turned out very nice and it was a pleasure working with you. If you ever need anything don't hesitate to contact us. Your helmet is on the way. Talk soon.

Helmet Hut

Then, the most impressive public relations move of all, a personal phone call from Helmet Hut, apologizing for the fact that the helmets pictured did not have the signature "G" logo on the sides of the helmet and explaining that there are copyright laws that forbid Helmet Hut, as a company, to use NFL properties (and each NFL team's logo is trademarked) without getting involved in a possibe law suit,

Fortunately, with all the time I have had on my hands, in addition to finding the "Pete Rozelle" decal, and the Super Bowl XIII decal, I was able to track down a couple of sets of the logos and have them on hand here at the office. Does this mean I go to NBFL prison?

Ten years working for Bill Belicheck as a spy?

So Helmet Hut is sending me a perfect replica of the Green Bay Packer 1959 version of their helmet! It wasn't until after the 17-14 defeat to the Philadelphia Eagles that Lombardi designed and had appled the "G" logo for the next season.

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